Got questions? We have answers
Everything you need to know about Chrono Swiss Watch — including our new flat shipping rate of $150 worldwide.
How much is shipping?
International shipping is a flat rate of $150 per order, fully insured and trackable. Delivery takes 3–7 business days.
Do you offer free shipping?
No, but our $150 shipping includes full insurance, signature confirmation, and express handling. No hidden fees.
Are your watches 100% authentic?
Absolutely. Every watch is authenticated by certified Swiss watchmakers. We provide original box, papers, and a lifetime authenticity guarantee.
What is your return policy?
14-day return window for unworn watches. Buyer pays return shipping ($150). Refund issued after inspection.
Do you ship worldwide?
Yes, we ship to over 50 countries. Flat rate $150 applies globally.
How long does shipping take?
Typically 3–7 business days after dispatch. Tracking provided via email.
Do you offer a warranty?
Yes, a 2-year international warranty covering mechanical defects. Extended warranty available for purchase.
Can I track my order?
Yes, you receive a tracking number as soon as your order ships. Shipping cost $150 includes real-time tracking.
What payment methods do you accept?
Credit cards (Visa, Mastercard, Amex), PayPal, bank wire, and crypto (BTC/ETH).
Are there import duties or taxes?
Buyer is responsible for any local customs fees. The $150 shipping does not cover duties.
Do you sell new or pre-owned watches?
Both. Each listing clearly states condition: new, unworn, or pre-owned (with detailed photos).
Can I return a watch if I change my mind?
Yes, within 14 days of delivery. Watch must be unworn, with all packaging. Return shipping cost $150 is non-refundable.
Do you offer watch sizing?
Yes, complimentary sizing before shipping. Just leave a note at checkout.
How do I know the watch is genuine?
We provide a certificate of authenticity, serial number verification, and high-resolution macro shots. Third-party authentication available upon request.
Is the $150 shipping cost for all countries?
Yes, flat $150 worldwide. Remote areas may have slight delays but same rate.
Do you have a physical store?
Yes, by appointment only in Zurich, Switzerland. Contact us to visit.
Can I insure my shipment?
The $150 shipping fee includes full insurance coverage up to the watch’s value.
What if my watch arrives damaged?
Contact us within 48 hours. We’ll arrange return with $150 covered by us for replacements.
Do you sell watch straps or accessories?
Yes, we offer genuine and aftermarket straps. Shipping for accessories is also $150 flat or free with watch purchase.
Can I request additional photos before buying?
Absolutely. Our team sends detailed images or a video call within 24 hours.
Do you offer layaway or financing?
Yes, via Klarna and Affirm (US/Europe). Also custom payment plans for orders over $5,000.
How do I cancel an order?
Within 2 hours of purchase, free cancellation. After that, a 5% restocking fee may apply, and shipping ($150) is non-refundable if dispatched.
Do you price match?
We try to match verified competitor prices on identical models. Contact us.
Are your watches pressure tested?
Yes, all dive watches are pressure tested before shipping.
Can I upgrade shipping to express?
The $150 rate is already express (FedEx/DHL). Next-day delivery available for additional $80.
Do you sell boxes and papers separately?
Sometimes. Contact us to check availability for specific models.
What is the warranty on pre-owned watches?
Same 2-year warranty as new watches. Coverage includes movement and water resistance.
Can I visit to try on watches?
Yes, private appointments in Zurich. No walk-ins, but virtual try-ons available.
Do you accept trade-ins?
Yes. We offer competitive trade-in values toward any watch in our collection.
What if I never received my package?
If tracking shows delivered but you didn't receive it, we'll open an investigation. The $150 shipping fee includes insurance for lost packages.
How do you ship — discreet packaging?
Yes, plain outer box with no branding. Return address labeled “CSW”.
Do you have a loyalty program?
Yes, repeat buyers get 5% off future purchases and one free $150 shipping on third order.
Can I change my shipping address after ordering?
Yes, within 12 hours of purchase. After that, a $50 admin fee plus any carrier change fee.
Do you offer gift wrapping?
Yes, complimentary luxury gift wrap available upon request.
How can I contact support?
Email info@chronoswisswatch.com. We reply within 4 hours.