Warranty Policy
🛡️ Comprehensive Warranty Protection
New Watches: Full Manufacturer Warranty
Pre-Owned: Our Exclusive 24-Month Limited Warranty
1. Warranty Coverage Overview
| Warranty Type | Duration | Coverage | Repair Policy |
|---|---|---|---|
| New Watches | Manufacturer Standard (2-5 years typical) |
Manufacturing defects only | Free repair/replacement via authorized service |
| Pre-Owned Watches | 24 Months from delivery | Manufacturing defects + normal wear coverage |
FREE repairs (shipping excluded) |
| Lifetime Authenticity | Forever | 100% genuine watches verified by serial |
Full refund + damages if counterfeit found |
2. What's Covered
Manufacturing defects in materials and workmanship:
- Case, bezel, or bracelet defects
- Movement malfunctions (not battery)
- Crystal cracking from manufacturing
- Hand/pointer alignment issues
- Water resistance failures (when specified)
- Date mechanism failures
3. What's NOT Covered (Exclusions)
- Normal wear & tear (scratches, dents, fading)
- Physical damage from drops, impacts, crushing
- Improper use (water exposure beyond rating)
- Battery replacement (quartz movements)
- Unauthorized repairs by non-certified watchmakers
- Cosmetic adjustments (bracelet sizing, polishing)
4. Pre-Owned Watch Warranty (24 Months)
Exclusive Chrono Swiss Watch 24-month limited warranty on all pre-owned timepieces.
- Full movement service coverage
- Water resistance re-testing
- Gaskets and seals replacement
- Precision timing adjustment
- Free repair labor & parts (shipping excluded)
5. Warranty Claim Process
- Contact info@chronoswisswatch.com with order number
- Receive Warranty Claim Authorization (WCA#)
- Insure & ship watch to our service center
- Free diagnosis within 5 business days
- Repair/Replace & ship back FREE (pre-owned warranty)
6. Repair Turnaround Times
- Simple Repairs: 7-14 business days
- Full Service: 21-30 business days
- Parts Availability: 45-60 business days (rare complications)
- Loaner Watch: Available for repairs over 30 days
7. Shipping for Repairs
Pre-Owned Warranty: FREE round-trip shipping. New watches: Customer pays shipping to manufacturer.
- Signature required both directions
- Fully insured both directions
- $1M cargo insurance coverage
- Tracking provided throughout
8. Lifetime Authenticity Guarantee
Every watch sold carries our Lifetime Authenticity Guarantee.
If ANY watch proves counterfeit at any time, receive:
- Full purchase price refund
- Double damages compensation
- Legal fees reimbursement
- Serial number verification certificate
9. Transferable Warranty
Our 24-month pre-owned warranty is 100% transferable to subsequent owners with proof of purchase from Chrono Swiss Watch.
10. Extended Service Contracts
- 36-Month Extension: $299 additional coverage
- 60-Month Total: Covers normal wear + accidents
- Available within 90 days of purchase
11. Service Locations
Chrono Swiss Watch Service Center
📍 5132 N Harlem Ave
Harwood Heights, IL 60706
📧 service@chronoswisswatch.com
📞 Mon-Fri 9AM-6PM CST
🛠️ Certified Master Watchmakers On-Staff
🛡️ 24-Month Pre-Owned Warranty • Lifetime Authenticity • FREE Repairs • Worldwide Service